Welcome to Evertec!
Our goal is to be the technology partner you need. Here you will find information about our solutions designed to help you grow your business.
Dashboard
Dashboard is our portal to view transactions, reports, and account statements, making all your business information available to you. This state-of-the-art solution is free of charge for our customers.
Dashboard is available for the following products:
- Call Center Pay
- Checkout
- Kiosk
- POS
Sign up on the platform and explore the new features.
Review the user manual and learn how to sign up here
Keep your POS terminal updated
Make sure your POS has the latest available updates. Turn it on and connect it to the network regularly to improve its security and features.
Wireless charging
Depending on how you use your terminal, the battery should last from one day to the next, maybe a few hours less.
Follow these tips to properly charge your terminals:
- Use the right chargers. Although some mobile phone chargers may be compatible with your terminal's USB, their use is not recommended.
- Make sure that the equipment batteries are not overcharged.
- Do not keep the battery constantly plugged into the power outlet; leave it only until it is fully charged.
Update your terminal’s SIM Card
In order to avoid connectivity interruptions on your wireless terminal, an Evertec authorized employee or contractor will visit you to update your terminal’s SIM card at no additional cost under your current agreement with us.
To perform this update, the Evertec employee or contractor must show an authorization letter from Evertec letter along with their corporate identification (ID) as evidence.
Tips for cleaning POS terminals
- Turn off the terminal and unplug it from its power source.
- Gently wipe the terminals with a clean and slightly damp microfiber cloth to remove any dirt or residue.
- You may use one or two drops of no-rinse pH-neutral soap.
- Do not use solvents, strong detergents, or abrasive cleaners.
- Once the terminal is completely dry, plug it back in and turn it on.
After cleaning, you can disinfect the terminals with an alcohol wipe or an appropriate alcohol-based cleaner (approximately 70-90% isopropyl alcohol) applied to a microfiber cloth without rubbing.
Touch screens may be wiped with a clean microfiber cloth with isopropyl alcohol, but you should avoid applying pressure on the screen.
Avoid the following:
- Spraying, pouring, or spilling any type of liquid or disinfectant directly on the device.
- Using bleach, hydrogen peroxide, solvents, trichloroethylene, or ketone-based solvents since they can break down plastic.
- Vigorously scrubbing and/or shaking the terminals to avoid triggering a tampering alert.
- Electrostatic discharge (ESD): refrain from vigorously scrubbing with a dry towel or similar actions since these may activate the tampering alert.
For useful information on how to protect your business from COVID-19, visit the CDC website.
PCI security standards
At Evertec, we are aware of how crucial it is to protect cardholder data. That is why it is important for merchants to offer secure payment methods to their customers, as required by the Payment Card Industry Security Standards Council (PCI SSC). This helps you protect your customers’ sensitive information and prevents it from being used for fraud.
Additional documentation for merchants:
Access the merchant portal
We provide a portal where you can get answers to frequently asked questions and complete the PCI DSS self-assessment questionnaire. It is important to fill out the questionnaire annually, although does not necessarily imply compliance with the PCI provisions.
To sign up in the portal, you must have copy of your monthly account statement. The portal is managed by GM Sectec, PCI QSA and ASV leading security and technology provider.
If you require technical assistance, you may call (787) 625-0055 or send an email to Pcihelpdesk@gmsectec.com