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VoIP

Connect to employees in different locations and keep up with your clients in a cost-effective way with our IP Telephony (Voice over Internet Protocol or VoIP), which transmits voice communications over your secure and reliable LAN and WAN connections. Our VoIP Solutions unify voice, video, data, and mobile applications on fixed or mobile networks so that your users can communicate using any media, device or operating system, keeping them available anytime and anywhere. Converging voice and data brings excellent opportunities for your business. We provide VoIP solutions for:

  • Call Centers
  • Self-Services (Interactive Voice Response, IVR)
  • Predictive Dialers
  • Unified Messaging

Contact Center

Choose live operators who answer all your customers’ calls, or an automatic answering machine with voice recognition capability that routes calls without operator intervention.

Service Desk

Offer a single point of contact for opening, routing and following up on incidents or new service requests.

Network Operation Service Center

We monitor your online networks and applications so you can focus on your business. We do automatic incident postings, including incident assignment and escalation, and we also perform incident notification via voice, text messaging and email.