Service Desk Request

Service Desk

EVERTEC now offers its customers the new version of Service Desk Request, the main tool used to request services and report incidents that you may have. The version was improved by Service Desk, EVERTEC’s Customer Support Center, in order to respond more efficiently and immediately to customer needs. It is now complete, easy to use and can be accessed from anywhere.

Benefits

• Indicate the urgency of the situation you have and how it impacts the workplace
• Access to a new database of common situations and verify if there is already a solution to the problem before opening an incident
• Include attachments to your order and view the status
• Know any major incident that could be affecting your business area, through the news section