Network Services

We offer solutions for infrastructure processing that are cost-effective and easy to manage on-site or off-site.

Services

• Network infrastructure hosting and collocation solutions in our facilities, monitored 24/7
• Automated monitoring services
• Call center design, implementation, and maintenance
• Self services (Interactive Voice Response, IVR)
• Predictive dialers
• Unified messaging
• Design, installation, maintenance, and diagnostics of LAN and WAN network equipment, operating systems, and applications, such as Microsoft Exchange, SQL, SMS, and MOM.

Benefits

• Integrate communications networks
• Enhance efficiency, security, reliability, and capacity of your network services
• Reduce operational and maintenance costs
• Improve service for your clients and provide more efficient tools for your employees
• Technical support in analyzing and troubleshooting in different environments (such as Unix and Windows) and telecommunications equipment (such as AVAYA, Nortel, CISCO and Enterasys)

Experience
EVERTEC installs and operates critical transaction networks for 98% of the banks in Puerto Rico. Our electronic payment network exceeds 100,000 active nodes and extends to 16 countries.

In Puerto Rico, we have installed and maintained 32 more ATM/Frame Relay nodes than any other telecommunications provider. EVERTEC has personnel certified by Nortel, AVAYA, CISCO, Informix, Microsoft, CA and IBM. More than 50 employees are certified by ITSM Foundation.